Walk-Through Policy: Several “walk-throughs” will be performed on the day of your move to ensure your moving crew knows exactly what is to be moved, nothing has been left behind at the pickup location, or left in the moving truck at delivery. Once the crew departs pickup/delivery locations, additional charges may apply if return trips are requested. The job supervisor will prompt and direct the walk-throughs, but ULTIMATELY IT IS YOUR RESPONSIBILITY TO ENSURE THAT EACH PHASE OF THE SERVICE HAS BEEN COMPLETED TO YOUR SATISFACTION. It is the customer's responsibility, prior to the movers leaving, (i) to inspect their belongings to ensure they were delivered in good condition; and (ii) to inspect the truck’s interior to ensure that nothing has been left behind.